FAQ

Can I use my NDIS funding? Yes, contact us at info@lifecorewellness.com.au, and we will guide you through the process.

How long does delivery take? 3 to 5 weeks from order confirmation. You will receive regular tracking updates throughout.

Can I arrange a demonstration? Yes, we offer local demonstrations in Melbourne. Contact us at info@lifecorewellness.com.au to arrange a time.

What warranty is included? Every Lifecore product comes with a 12-month warranty covering manufacturing defects. See our Warranty Policy page for full details.

What payment plans are available? Flexible payment plans available. Contact us at info@lifecorewellness.com.au to discuss your options.

I am an occupational therapist — can I arrange a product trial? Absolutely — contact us at info@lifecorewellness.com.au, and we will arrange a demonstration and provide full product documentation.

How do I pay using NDIS funding? We support self-managed and plan-managed NDIS participants. Contact us at info@lifecorewellness.com.au with your funding details, and we will send you a tax invoice to process through your plan. For agency-managed participants, please get in touch with us to discuss your options as we complete our NDIS registration.

Can my plan manager pay on my behalf? Yes, we can invoice your plan manager directly. Contact us at info@lifecorewellness.com.au with your plan manager details, and we will handle the rest.

Do you work with aged care facilities? Yes, contact us at info@lifecorewellness.com.au to discuss your requirements.

How do I contact you? Email info@lifecorewellness.com.au. We respond to all enquiries within a few hours.