FAQ

FAQ

Can I use my NDIS funding?
Yes. We support self-managed and plan-managed NDIS participants. Contact us at info@lifecorewellness.com.au, and we will guide you through the process. Our NDIS provider registration is currently in progress; we'll keep you updated as this is finalised.

How long does delivery take?
3 to 5 weeks from order confirmation. You will receive tracking updates throughout.

Can I arrange a demonstration?
Yes, we offer local demonstrations in Melbourne. Contact us at info@lifecorewellness.com.au to arrange a time.

What warranty is included?
Lifecore products are backed by warranty, with terms varying by component: 3 years on the wheelchair frame, 2 years on the motor, joystick and battery, and 6 months on wheels, armrest pad and battery charger. Within the warranty period, replacement parts are supplied free of charge. See our Warranty Policy page for full details.

What payment options are available?
Contact us at info@lifecorewellness.com.au to discuss the payment option that suits you.

I'm an occupational therapist, can I arrange a product trial?
Absolutely, contact us at info@lifecorewellness.com.au, and we will arrange a demonstration and provide full product documentation.

How do I pay using NDIS funding?
We support self-managed and plan-managed NDIS participants. Contact us at info@lifecorewellness.com.au with your funding details, and we will send you a tax invoice to process through your plan. For agency-managed participants, please get in touch to discuss your options as we complete our NDIS registration.

Can my plan manager pay on my behalf?
Yes, we can invoice your plan manager directly. Contact us at info@lifecorewellness.com.au with your plan manager's details, and we will handle the rest.

Do you work with aged care facilities?
Yes, contact us at info@lifecorewellness.com.au to discuss your requirements.

How do I contact you?
Email info@lifecorewellness.com.au. We aim to respond to all enquiries as promptly as possible.